These Terms and Conditions ("Terms") govern all online flower delivery orders placed through Brunswick Park Florist's website by customers in Brunswick Park and surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms aim to ensure a transparent, secure, and satisfactory experience for our customers. If you have any questions regarding these Terms, please contact us for clarification before proceeding with your order.
Brunswick Park Florist offers a streamlined online ordering process for fresh flower arrangements and related products, optimised for customers in Brunswick Park and nearby localities. To place an order:
Upon successful order placement, you will receive an email confirmation summarising your order details. Orders are subject to availability, and we reserve the right to reject, suspend or cancel any order if a product becomes unavailable, if there are inaccuracies in your order details, or for any other reasonable reason. In such cases, you will be notified promptly and any payment already processed will be refunded as applicable.
While we endeavour to display accurate images and descriptions of our floral products, flowers are natural products and variations in colour, size, or shape may occur. Seasonal availability may require us to substitute certain flowers or foliage. In such cases, substitutions will be of equal or greater value, and we will maintain the style, theme, and overall aesthetic of your chosen arrangement.
If a significant substitution is required for your order, we will attempt to contact you to obtain approval. If we are unable to reach you and timely delivery is necessary, we reserve the right to proceed with reasonable substitutions to fulfil your order.
Accepted payment methods are those specified on our website at the time of order, which may include major credit cards, debit cards, and other secure e-commerce payment options. All payments must be authorised and cleared before orders are processed and dispatched.
Prices listed are in British Pounds (GBP) and include VAT where applicable. Delivery charges will be clearly indicated at checkout before you complete payment. Brunswick Park Florist reserves the right to adjust prices at any time, but order prices are fixed at the time of purchase and will not be affected by subsequent changes.
Our flower delivery service covers Brunswick Park and selected surrounding areas. Please ensure the delivery address and contact details are complete and accurate to facilitate prompt and successful delivery. Delivery times are subject to availability and may differ during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
We offer same-day or next-day delivery subject to cutoff times and stock. While we strive to meet your preferred delivery date and time, these cannot be guaranteed due to factors beyond our control (e.g., traffic delays, weather). If delivery is not possible, we will contact you to rearrange. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe place, provided such options are available and appropriate.
You may cancel or amend your order by contacting us as soon as possible after the order is placed. To maximise flexibility, we recommend requesting any changes well in advance of your chosen delivery date. Cancellations or amendments are not guaranteed and are subject to the following conditions:
To cancel or amend an order, please refer to the contact information provided on our website. Refunds will be made using the original payment method unless otherwise agreed.
Due to the perishable nature of fresh flowers, returns are generally not accepted. If there is a problem with your flowers or delivery—such as quality concerns, significant substitutions, or non-delivery—please notify us within 24 hours of delivery so we can investigate and resolve the issue.
Where appropriate, we may offer a replacement, partial refund, or full refund depending on the specifics of the complaint and at our sole discretion. Photographic evidence may be required to assess complaints fairly.
By placing an order, you confirm that:
Brunswick Park Florist takes care to provide outstanding service and quality floral arrangements. However, to the maximum extent permitted by law, we shall not be liable for:
Our total aggregate liability in respect of any order shall be limited to the amount paid by you for that order. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law.
All content on our website, including text, photographs, logos, designs, and product names, are either owned by or licensed to Brunswick Park Florist and are protected by copyright and other intellectual property rights. You may not use or reproduce our content for commercial purposes without our express written consent.
Your privacy is important to Brunswick Park Florist. We will process your personal data in accordance with our privacy policy and applicable UK data protection laws. Personal data is collected for the purposes of processing your order, arranging delivery, and providing customer service.
We will not sell or disclose your information to third parties except as necessary for order fulfilment or where required by law.
We reserve the right to update or amend these Terms at any time to reflect changes in law, market conditions, or business practice. Updated Terms will be posted on our website and will apply to all new orders from the date of publication. Customers are advised to review these Terms regularly for any updates.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, including any non-contractual obligations, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms apply to all customers ordering through our online flower delivery service in Brunswick Park and surrounding areas. They constitute the entire agreement between Brunswick Park Florist and the customer for the supply and delivery of ordered products, superseding any previous communications or agreements.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms, your order, or our flower delivery service for Brunswick Park and nearby areas, please contact us through the customer service channels detailed on our website. We are committed to addressing your queries efficiently and providing an exceptional standard of care.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brunswick Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brunswick Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
