Our Returns, Refunds & Complaints Policy
Returns, Refunds & Complaints at Brunswick Park Florist
At Brunswick Park Florist, we are committed to providing the freshest flowers and reliable service to every customer in Brunswick Park and the surrounding areas. Our reputation as a trusted local florist is built on delivering beautiful, fresh floral arrangements to both households and businesses. We take great pride in ensuring our customers are satisfied each and every time they order with us.
Fresh Flowers Guarantee in Brunswick Park
Your satisfaction is our number one priority. That is why we back our arrangements with a Fresh Flowers Guarantee. Every floral order is carefully created and inspected to ensure it arrives in pristine condition and at peak freshness. If you ever receive flowers that do not meet our high standards of freshness, we are here to help quickly resolve any issue.
Damaged-On-Arrival Policy
If your flowers arrive damaged or in poor condition, please notify us promptly—ideally on the same day of delivery. We kindly ask you to keep the items in their original packaging if possible, as this helps us quickly assess the issue. Our staff will work with you to review your concerns and arrange an appropriate solution so you can enjoy your flowers as intended.
Freshness Window
Our freshly delivered flowers are guaranteed to remain vibrant and presentable for at least five days from the delivery date when cared for according to our provided care instructions. Should you notice premature wilting or fading within this period, please contact us straight away so we can investigate and provide support.
Refund and Replacement Options
Your peace of mind matters to us. Where flowers are found to be substandard on arrival or do not last through the guaranteed freshness window, you may choose between the following options:
- Full Refund: Receive a full refund for your flower order, processed to your original payment method.
- Replacement Arrangement: We will promptly arrange for a replacement bouquet, delivered at no extra charge.
Our team will guide you through either process based on your preference, ensuring you receive the standard of flowers and service you expect from a local Brunswick Park florist.
Complaints Procedure
If you are unhappy with any aspect of your order or service, we encourage you to reach out to us as soon as possible so we can make it right. Please provide the following details when making a complaint:
- Your order number and name
- Details of the issue (with photos when possible, especially in the case of flower quality concerns)
- Preferred resolution (refund or replacement)
Our complaints process is designed to be straightforward and responsive. Once your complaint is received, a member of our team will acknowledge it promptly, investigate thoroughly, and provide a clear and fair resolution within three business days.
Your Local Brunswick Park Florist
As a locally established florist serving the Brunswick Park community—including both homes and offices—we are dedicated to maintaining trust and satisfaction with every order. We sincerely value your feedback and welcome every opportunity to improve our service and products.
Thank you for choosing Brunswick Park Florist. Should you need any assistance regarding returns, refunds, or complaints, our team is ready and willing to help. Your satisfaction and the freshness of your flowers are always guaranteed.
